This form is to be used by authorized designated users to report Critical indents (i.e. anything keeping the plant from making/packing/shipping product) and Non-Critical incidents, general inquiries, and routine service/fulfillment requests to the support team.
Major and Minor incidents, general inquiries, and routine service/fulfillment requests should be reported to the support team as follows,
If you have any additional information or need to make any updates/changes to your request, contact the support team via email at: firstname.lastname@example.org
Critical incidents must be reported to the support team by telephone. Call U.S. direct-dial 513-759-2100. During the initial call, be prepared to provide the support agent all of the information outlined on this form.
The support team will confirm receipt of a request for support via email and provide a ticket number for reference.