Support

This form is to be used by authorized designated users to report Critical incidents (i.e. anything keeping the plant from making/packing/shipping product) and Non-Critical incidents, general inquiries, and routine service/fulfillment requests to the support team.

Critical incidents must be reported to the support team by telephone. Call U.S. direct-dial 513-759-2100. During the initial call, be prepared to provide the support agent all of the information outlined on this form.

The support team will confirm receipt of a request for support via email and provide a ticket number for reference.

Name

Email Address

Phone (no dashes)

Company

Off Hour Contact Information (for Critical issues)

Plant/Department Impacted

Plant/Department Hours of Operation

If repeat of a previous incident, list ticket #

Product Type

Request Type

Description of Issue (as much detail as possible)

Business Impact of Issue

Date and Time Issue Occurred

Special Instructions for Support Team

If you have any additional information or need to make any updates/changes to your request, contact the support team via email at:
support@fortech-usa.com